Returns Policy

Bramble & Hedge offers a 100% satisfaction guarantee and provides free returns to our customers. We are so confident you will love our products that we offer you a full refund if you are not happy with our products.

Full refund

Returns Process & Timeframe

Step 1: 

If you are not happy with our products, please contact us by phone or email to request a full refund and return within 30 days from the purchase date.  (orders@bramblehedge.com.au)

Step 2: 

Immediately after you contact us, we will email you a returns form and instructions on how to send the products back to us.

Step 3: 

Once we receive back your returns form and the returned products. We will process 100% refund of the purchased products price within 5 business working days. Note that your bank may spend multiple days processing the transaction in addition to our processing days. 

There are no return costs involved. We offer Free returns, which means we don't charge any return fees to process your refund or exchange of goods. Note that while we can pay the return postage on a product swap to you, postage to send the products to us is to be paid by the customer and does not form part of our free return policy. 

Please contact us by phone (03) 8529 9766, by email accounts@bramblehedge.com.au. To return your product, you should send mail to 11B Hewitt St, Cheltenham VIC 3192.